Refund policy
Your first 14 days
If a monthly, quarterly or yearly plan isn't right for you, ask within 14 days of your first payment and we refund it in full, no questions asked. The two-week pass runs for only 14 days, so it can be refunded in full within 48 hours of your first payment.
After that
Every plan is billed in advance for its period (two weeks, a month, a quarter or a year) and is not refunded for the part of a period left. You can cancel at any time: you keep your plan until the end of the period you have paid for and are not charged again.
Nothing is deleted
When a paid plan ends your workspace returns to the Free plan. Nothing is deleted: anything over the Free plan's limits, such as extra profiles, is kept and readable but paused until you upgrade again or remove something older.
How to ask
Email support@bytefount.com with your workspace name. To stop future charges yourself, open Plan & billing in the app and choose "Cancel plan".
How refunds are paid
Our payment provider is the merchant of record for Portage subscriptions, so it processes refunds and issues credit notes. Refunds go back to the payment method that was charged and usually arrive within 5 to 10 business days, depending on your bank.
Disputes
If a charge looks wrong, please contact us before opening a dispute with your bank so we can put it right quickly.